🔗 Share this article ‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend. Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an clear candidate for online content feeds. Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an advertising revolution, seeing big businesses allocating substantial funds to content creators and reducing expenditure on marketing items in traditional media. From Oil Rigs to Online Hacks The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Now, a flood of content from users have recorded its extensive utilization in “life hacks”. Promoted as a solution for polishing footwear or making fragrance last longer, and also a remedy for creaky hinges. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers. Capitalising on the Conversation Spotting its digital renaissance, executives at the multinational amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data. Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. This was also the case for ideas it could lengthen scent duration and revive leather bags. Proposals that it might whiten teeth or make eyelashes longer were debunked. A Plan Built on ‘Social Listening’ Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has led decision-makers to turbocharge spending on content creators. This observation of social channels to shape commercial tactics has been dubbed “social listening”. The company's chief executive, freshly instated, has stated the intention is to spend 50% of its massive marketing spend on platform-based material. Evolving With Audience Behavior The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without killing the party” was paramount. “How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and sharing usage tips. “The trend is shifting from a one-to-many model, where we would just transmit messages … Currently, it's countless discussions, various groups. The shift of the algorithms means that these groups seem specialized, but they’re not. “Having your brand advocated by users, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. We’re really scaling this advocacy model.” A Fundamental Consumption Turn The approach indicates profound shifts taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio. This change is evidenced by falling revenues for broadcast and newspaper ads. Across Britain, commercial funding for major broadcasters have fallen by more than £600m in real terms since 2019. The Creator Economy Boom It also reflects a blurring of media roles as brands effectively act as media producers, linking up with numerous influencers to promote their goods. Leon Harlow said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to digital video and image apps than they are viewing scheduled television or reading physical magazines. “Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. It's an ongoing shift.” He added firms may also cut expenditures by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to test effectiveness. The approach is growing. Promotional expenditure on the creator economy is rising at quadruple the rate than total media spending. Stateside, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025. TV's Lasting Role Despite the huge changes, industry figures said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to frame public debate. She added: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”